Welcome to Expert Hands USA ("Expert Hands", "we", "our", or "us"). We specialize in custom sportswear manufacturing, private-label apparel production, teamwear programs, and comprehensive OEM garment solutions for sports clubs, athletic brands, fitness organizations, and commercial apparel retailers worldwide.
We respect your privacy and are committed to protecting the personal information, brand assets, technical designs, and project data you share with us through our website (www.experthandsusa.com) and our customer service channels.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you browse our website, request manufacturing quotations, submit apparel specifications, upload artwork and tech packs, or communicate with our technical team.
We collect information to provide accurate manufacturing cost estimations, facilitate sampling, fulfill production orders, and provide responsive customer service.
A. Information You Provide Voluntarily
When you interact with our forms, initiate a project quote, or communicate with us, you may provide:
- Contact Information: Full name, professional or business email address, direct telephone number, WhatsApp contact, and shipping destination/country.
- Organization Details: Brand name, sportswear label, athletic team, club affiliation, school or company details.
- Project Specifications: Selected apparel categories (such as custom jerseys, hoodies, tracksuits, shorts, gym wear), order quantities, fabric preferences (e.g. GSM weights, composition, moisture-wicking properties), and customization methods (sublimation, screen printing, embroidery, silicone heat transfers).
- Inquiry Notes & Instructions: Sizing distributions, custom labeling requirements, packaging preferences, and project timelines.
B. Uploaded Files & Product Specifications
In order to evaluate manufacturing feasibility and provide quotation matrices, you may upload technical assets including:
- Garment tech packs, size specification charts, and measurement tables.
- Digital vector artwork, logos, crests, Pantone color codes, and visual apparel mockups.
- PDF design guidelines, cut-and-sew blueprints, and trim/accessory specifications.
Confidentiality Notice: All proprietary designs, tech packs, CAD sketches, and artwork submitted to Expert Hands USA remain your property and are treated with strict industrial confidentiality. They are utilized solely for evaluating, sampling, and manufacturing your requested garments.
C. Information Collected Automatically
When you visit our website, our servers and analytics infrastructure may automatically collect certain standard technical data, including:
- Internet Protocol (IP) address and approximate geographic location (country/city level).
- Browser type, browser version, operating system, and device screen dimensions.
- Referring URLs, pages viewed, time spent per section, navigation pathways, and timestamp data.
Expert Hands USA utilizes the collected data for legitimate commercial and operational purposes, specifically:
- Manufacturing Quotations & Feasibility: Calculating accurate unit costs, fabric consumption, printing/embroidery setup charges, and production timelines.
- Order Processing & Production Management: Coordinating garment pattern making, sampling, pre-production approvals, bulk manufacturing, quality audits, and custom packaging.
- Direct Client Communication: Responding to inquiries, sending digital lab dips and sample proofs, providing production status reports, and handling logistics updates.
- Shipping & Customs Fulfillment: Generating export documentation, commercial invoices, and organizing courier or freight delivery to your designated destination.
- System Performance & Security: Monitoring website health, diagnosing technical issues, safeguarding against unauthorized activity, and enhancing user browsing experience.
Our website uses cookies and similar browser storage mechanisms to ensure core technical functionality, maintain session state, and understand user navigation patterns.
- Essential Cookies: Required for the fundamental operation of the website, including responsive layout rendering and form interaction.
- Performance & Functional Cookies: Help remember your preferences (such as display settings) and ensure seamless navigation across our service pages.
You can instruct your web browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies, some portions of the site may function with minor visual or performance limitations.
We may use standard web analytics tools to review aggregated, non-personally identifiable traffic metrics. These analytics help us evaluate popular product categories (such as teamwear, athletic hoodies, or gym apparel) and optimize server response times. Analytics data is aggregated and does not identify individual visitors personally.
We do not sell, rent, lease, or trade your personal information or proprietary garment designs to third-party marketers or brokers. We share data only under the following limited operational circumstances:
- Trusted Service Providers: We engage reputable infrastructure partners (web hosting servers, secure email transmission services, and international shipping carriers such as DHL, FedEx, or air freight forwarders) strictly to the extent necessary to deliver services on our behalf.
- Production & Factory Technicians: Technical specifications and artwork files are shared internally with authorized pattern makers, sublimation engineers, and quality assurance personnel to produce your goods.
- Legal Compliance & Protection: We may disclose information if required by applicable law, governmental regulation, court order, or to protect the rights, property, and safety of Expert Hands USA, our clients, or the public.
As a global sportswear manufacturer serving clients worldwide, your inquiry data, measurements, and project details may be processed across our operational offices and manufacturing facilities. By submitting your inquiry, you acknowledge that your information may be transferred and maintained on secure servers located outside your home state, province, or country, where data protection standards meet rigorous commercial safeguards.
We implement industry-standard administrative, technical, and physical safeguards to protect your personal data and proprietary files against unauthorized access, loss, alteration, or disclosure. All data transmissions through our web platform are protected using Transport Layer Security (TLS/SSL) encryption.
While we make every commercially viable effort to maintain rigorous data security, no electronic transmission over the internet or storage method is 100% invulnerable. We encourage you to use secure channels when transmitting sensitive business materials.
We retain personal information and project data only for as long as necessary to fulfill the purposes outlined in this policy, including the execution of manufacturing contracts, archival of approved apparel tech packs for recurring orders, resolving warranty questions, and complying with statutory tax and accounting obligations.
When information is no longer needed, it is securely deleted or irreversibly anonymized in accordance with our data maintenance schedules.
Depending on your location and applicable law, you may have rights relating to access, correction, deletion, restriction, objection, portability, or withdrawal of consent regarding your personal information.
- Access & Review: You may request confirmation of whether we hold personal information regarding your account and request a copy of that data.
- Correction & Updates: You may request rectification of inaccurate or outdated contact information or business records.
- Deletion / Erasure: You may request the deletion of your personal contact data, subject to our ongoing legal, tax, or manufacturing recordkeeping requirements.
- Marketing Communications: If you receive updates from us, you can opt out at any time by following the unsubscribe instructions or by contacting us directly.
To exercise any applicable rights, please submit your request to info@experthandsusa.com. We will respond promptly in accordance with relevant statutory guidelines.
Expert Hands USA operates as a commercial B2B sportswear manufacturer and inquiry platform. Our website and manufacturing services are not directed at, marketed to, or intended for use by children under the age of 16 (or relevant age of majority in your jurisdiction). We do not knowingly collect personal data from minors.
Our website may contain links to external third-party websites, such as logistics partners, social media platforms, or industry associations. We do not control and are not responsible for the privacy practices, content, or policies of external sites. We encourage you to review the privacy policies of any third-party website you visit.
We may periodically update this Privacy Policy to reflect enhancements in our manufacturing processes, website features, or evolving legal requirements. When updates occur, we will revise the "Effective Date" at the top of this page. Your continued use of our website after changes are posted constitutes your recognition and acceptance of the revised terms.
If you have any questions, inquiries, or privacy-related requests regarding this Privacy Policy or how your manufacturing project data is handled, please contact our team:
